Frequently Asked Questions

Get instant answers to common questions about Noxipay

General Questions

What is Noxipay?

Noxipay is a modern, secure payment processing platform designed for businesses of all sizes. We provide a comprehensive suite of payment solutions including APIs, SDKs, and pre-built integrations to help you accept payments from customers worldwide.

Our platform supports over 30 payment methods across 40+ countries, with features like real-time fraud detection, automated reconciliation, and detailed analytics to help you grow your business.

What payment methods do you support?

Noxipay supports a comprehensive range of payment methods to meet your customers' preferences:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay, PayPal, Samsung Pay
Bank Transfers: SEPA, ACH, Faster Payments, Wire transfers
Regional Methods: iDEAL, Bancontact, Alipay, WeChat Pay, and 20+ more

Is Noxipay secure and compliant?

Security and compliance are fundamental to everything we do at Noxipay:

PCI DSS Level 1 Certified

Highest level of payment security certification

End-to-End Encryption

All data encrypted in transit and at rest

Advanced Fraud Detection

AI-powered fraud prevention and risk management

GDPR & Regulatory Compliance

Full compliance with international regulations

What countries do you operate in?

Noxipay operates in over 40 countries and regions worldwide, with local payment methods and currency support:

Europe

Netherlands, Germany, UK, France, Spain, Italy, Belgium, Austria, Switzerland, and more

North America

United States, Canada with full ACH and wire transfer support

Asia Pacific

Singapore, Australia, Japan, South Korea, Malaysia, Thailand

Other Regions

Brazil, Mexico, South Africa, and expanding coverage

Integration & Development

How do I get started with Noxipay?

Getting started with Noxipay is designed to be quick and straightforward:

1

Create Account

Sign up for a free Noxipay account and complete business verification

2

Get API Keys

Access your API keys from the secure dashboard

3

Choose Integration

Select from API, SDK, or pre-built platform integrations

4

Test & Deploy

Test in sandbox mode, then go live when ready

What SDKs and libraries do you provide?

We provide official, well-maintained SDKs for popular programming languages and platforms:

🐘

PHP

Composer package with Laravel integration

composer require noxipay/sdk
🟨

JavaScript

Node.js and browser-compatible SDK

npm install @noxipay/sdk
🐍

Python

Django and Flask integrations available

pip install noxipay

Java

Spring Boot and Maven support

mvn install noxipay-java
🍎

iOS

Swift SDK with SwiftUI support

pod install NoxipaySDK
🤖

Android

Kotlin-first with Jetpack Compose

implementation 'com.noxipay:sdk'

How long does integration typically take?

Integration timeframes vary based on complexity and requirements:

Simple Integration

1-2 days

Basic payment form with standard checkout flow

Standard Integration

1-2 weeks

Multiple payment methods with webhooks and reporting

Complex Integration

2-4 weeks

Custom workflows, advanced fraud rules, multi-currency

Enterprise Integration

4-8 weeks

Custom requirements, dedicated support, compliance needs

Do you offer pre-built platform integrations?

Yes! We provide ready-to-use plugins and integrations for popular e-commerce platforms:

WooCommerce

WordPress e-commerce plugin with full feature set

View Integration

Shopify

Native Shopify app with App Store approval

View Integration

Magento

Magento 2 extension with marketplace availability

View Integration

WordPress

Flexible WordPress plugin for custom sites

View Integration

Drupal

Drupal 9+ module with Commerce support

View Integration

Custom Integration

Tailored solutions for unique requirements

View Integration

Billing & Pricing

What are your fees and pricing?

Our transparent, competitive pricing structure is designed to grow with your business:

Credit Cards

2.9% + €0.30

Visa, Mastercard, American Express

Digital Wallets

2.5% + €0.30

Apple Pay, Google Pay, PayPal

Bank Transfers

0.8% + €0.30

SEPA, ACH, Faster Payments

Regional Methods

From 0.5%

iDEAL, Bancontact, Alipay

All fees are per transaction. No setup fees, monthly fees, or hidden costs. Volume discounts available for high-volume merchants.

Are there any setup or monthly fees?

No Hidden Fees

We believe in transparent pricing. There are no setup fees, monthly fees, or hidden costs. You only pay when you process transactions.

No setup fees
No monthly fees
No minimum transaction volume
No annual contracts required

Do you offer volume discounts?

Yes! We offer competitive volume discounts for businesses processing higher transaction volumes:

€0 - €10K/month
Standard rates
€10K - €50K/month
Up to 10% discount
€50K - €100K/month
Up to 20% discount
€100K+/month
Custom pricing

Contact our sales team for a custom quote based on your specific volume and requirements.

When do I receive my payouts?

We offer flexible payout schedules to match your business needs:

Standard Payout

Next Business Day

Automatic daily payouts to your bank account

No additional fee

Express Payout

Same Day

Receive funds on the same business day

1% fee

Weekly Payout

Weekly

Consolidated weekly payouts

No additional fee

Support & Help

What support options do you offer?

We provide comprehensive support through multiple channels:

📧

Email Support

24/7 technical support via email

Response within 24 hours
📞

Phone Support

Direct phone support during business hours

Monday-Friday, 9 AM - 6 PM CET
💬

Live Chat

Real-time chat support

Business hours
👥

Community

Developer community and forums

24/7 community support

Do you offer implementation support?

Yes! We offer various levels of implementation support:

Self-Service

Comprehensive documentation, tutorials, and guides

Free

Technical Support

Email and phone assistance with integration issues

Included

Implementation Services

Custom integration help and consulting

Premium

Dedicated Support

Dedicated support manager for enterprise customers

Enterprise

What are your response times?

General Questions
Within 24 hours
Technical Issues
Within 12 hours
Urgent Issues
Within 4 hours
Critical Issues
Within 1 hour

Still have questions?

Can't find what you're looking for? Our support team is here to help.