Support Options
We offer multiple ways to get help with Noxipay. Choose the option that works best for your needs.
Support Categories
Our support team can help with various types of issues and questions.
🔧 Technical Support
- API integration issues
- SDK implementation problems
- Webhook configuration
- Error troubleshooting
- Performance optimization
💳 Payment Processing
- Payment method setup
- Transaction issues
- Refund processing
- Chargeback handling
- Fraud prevention
🏢 Account Management
- Account setup and verification
- Team member management
- API key management
- Billing and invoicing
- Account settings
🔒 Security & Compliance
- Security best practices
- PCI compliance questions
- Data protection (GDPR)
- Fraud prevention setup
- Security audits
Before Contacting Support
Check these resources first to get quick answers to common questions.
Support Request Form
Use this form to submit detailed support requests with all necessary information.
Response Times
We strive to respond to all support requests as quickly as possible.
Email Support
- General Questions: Within 24 hours
- Technical Issues: Within 12 hours
- Urgent Issues: Within 4 hours
Emergency Support
For critical issues affecting your live payment processing.
🚨 Critical Issues
Service down, payment processing failures, security incidents
Email: emergency@noxipay.com
⏰ 24/7 Monitoring
Our systems are monitored 24/7 for issues
Automatic alerts for critical problems
Immediate escalation for service outages
Feedback
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